Terms & Conditions

Respecting your appointment

At SKN Pukekohe, we are committed to providing exceptional service, personalised care, and long-term skin health solutions. These Terms & Conditions ensure clarity, fairness, and the protection of both our clients and our clinic. By booking an appointment, redeeming a voucher, or engaging with our services, you agree to these Terms & Conditions

Please Arrive 5 Minutes Early

Please arrive 5 minutes early to complete your consultation forms and enjoy your full treatment time.
To support the sustainability of our small business, we kindly require a minimum of 24 hours' notice for all cancellations or rescheduled appointments.
If you arrive late, your treatment may be shortened to avoid delaying the next client.
We are often booked weeks in advance. To secure your preferred appointment time, please book ahead and allow flexibility if you need to reschedule.

Last Updated: May 2025

Cancellation, Rescheduling & No-Shows

To support the sustainability of our small business, we kindly require a minimum of 24 hours’ notice for all cancellations or rescheduled appointments.

Updated Booking Policy: 1 February 2026

Please note that we require a minimum of 24 hours’ notice for cancellations or reschedules to support the sustainability of our small business.

First-Time Grace Period

We understand that life happens. Each client is entitled to one courtesy reschedule or cancellation within 24 hours, without penalty. After this, our standard cancellation policy applies.

Late Cancellations & No-Shows

Cancellations made within 24 hours of your appointment, or failure to attend, will result in a 50% fee or forfeiture of your deposit.

Prepaid Skin Programs

For prepaid skin programs, missed or late-cancelled appointments will require a $100 future booking deposit before further bookings can be made.

This deposit will be retained and transferred across future appointments to cover any additional late cancellations or last-minute reschedules.

Please note that any program, series, or concession expiry dates will not be extended.

Membership Appointments

Missed appointments or late changes to membership appointments will be deducted from your treatment plan or charged to your membership account.

Rescheduling Policy

Moving your appointment to an earlier date or to another time on the same day will not incur a rescheduling fee.

However, moving an appointment to a later date than originally scheduled will be treated as a late change and incur a fee.

Rescheduling Policy

We believe this is a fair and respectful booking policy.

By booking an appointment, you agree to these Terms & Conditions.

Booking Confirmation & Deposits

Appointments are confirmed via text or email 2 days prior to your appointment. This is a courtesy, not a guarantee, so please diary your booking.
A credit card or deposit may be required for longer or high-value services. Online bookings require a 50% non-refundable deposit.
If we are able to reschedule your appointment with sufficient notice, and it remains on the same day, your deposit may be transferred.

Spa Etiquette & Environment

We aim to maintain a calm and professional environment. Please silence your phone and speak softly while in the clinic.

Gift Vouchers

Gift Voucher Terms & Conditions (Online & In-Clinic Purchases)

Reviewed: 1 February 2026

Gift vouchers must be presented at the time of your appointment and mentioned at the time of booking.
Gift vouchers cannot be used to purchase other gift vouchers.
Gift vouchers are non-transferable, non-replaceable, and not redeemable for cash or clinic credit.
No extensions will be granted beyond the stated expiry date.

Cancellations & No-Shows

Validity Period

In accordance with upcoming changes to New Zealand consumer law, all gift vouchers purchased from 16 March 2026 will be valid for three (3) years from the date of issue, unless otherwise required by law.

By purchasing or redeeming a gift voucher (including in-clinic, by phone, online, PayPal, or Kitomba Pay), you agree to these Terms & Conditions.

Discount Policy

SKN Pukekohe offers a 10% discount for:

These discounts are valid for:

Discounts must be applied on the day of service and cannot be combined with other promotions or future appointments.

Membership Terms

Our memberships are designed for long-term skin health maintenance, which is why we require a minimum commitment of 6 months.

Membership begins once:

Your application is submitted.
Your first deposit is paid.
The direct debit agreement is signed.
Minimum commitment: 6 months.
Membership is continuous until cancelled with 30 days' written notice after the 6-month period.
Missed payments or early cancellation may incur charges for any treatments already redeemed.
Treatments are non-transferable, non-refundable, and must be used before the membership ends in accordance with the treatment plan.
Members must book in advance and understand that appointment times are subject to availability.
The Booking Policy applies: less than 24 hours = 50% deducted. No-shows = full treatment value deducted from the membership and are non-transferable.

Membership Discounts & Referrals

Membership Discounts

✓ 10% Off DMK Skincare Products

Excludes pre-packaged kits, bundles, promotional offers, and limited-time specials. The discount applies to individual products only.

✓ 10% Off Internal Supplements

Valid on selected internal supplements. Excludes promotional pricing and bundles.

✓ Complimentary Skin Reviews

Available throughout your membership to support your progress, treatment planning, and long-term skin results.

✓ One Complimentary OBSERV Skin Imaging Session per Year

Valued at $120. This advanced diagnostic session provides an in-depth analysis of your skin health and progress.

Referral Program

We value your trust and love welcoming your friends to SKN Pukekohe.

Refer a friend who joins a minimum 6-month SKN Membership and receive a $50 SKN Voucher.
Voucher is valid for 3 months from the date of issue.
Voucher can be used towards DMK Skin Treatments or Treatment Upgrades only.
Voucher is not valid for retail products, memberships, or promotional offers.
The referral must be declared and recorded at the time of your friend's initial consultation to qualify.
Limit of one referral voucher issued per new membership client.
Voucher is non-transferable and not redeemable for cash.

SKN Pukekohe reserves the right to amend membership benefits and referral program terms at any time.

Product and Pricing Policy

DMK and paramedical skincare products are non-refundable.
Unopened or wrapped products may be exchanged at management's discretion.
Reactions may occur with active products. This is expected and does not warrant a refund or credit.
Products should always be used as prescribed. Misuse may void eligibility for an exchange.
All products and prices are subject to change without notice.
Quoted prices reflect the skill, time, and professional-grade products used in every service.
Promotional offers and discounts cannot be combined unless specifically stated.

Privacy & Communication

We collect your details to safely perform treatments, manage bookings, and send occasional updates or promotions.
Your data is stored securely through Kitomba, MailChimp, and Survey Monkey. Our internal systems may change platforms without notice.
You may request access to, correction of, or deletion of your data at any time.
New clients are automatically enrolled in clinic communications but may unsubscribe at any time via email or in the clinic.

Complaints & Feedback

We want every client to leave happy. If you are ever dissatisfied, please:

We will assess all concerns fairly and, if appropriate, offer a correction or remedial treatment within a reasonable timeframe.

Our Right to Refuse Service

To protect the wellbeing of our clients and team, we reserve the right to:We want every client to leave happy. If you are ever dissatisfied, please:

Refuse or Discontinue a Treatment If:

Future Bookings

We may cancel future bookings for repeated no-shows, policy breaches, or inappropriate conduct. A non-refundable and non-transferable deposit may be required to book and secure future appointments.